15% gratuity added

I don't even know where to start because I'm still so mad. They aren't, they are home not caring I'm sure. They...they are the owners, manager, and staff of Bruno's Pizza on Prairie Ave. Where to begin? Alright from the top...
8/20/09 I called and made a reservation for a party of 45-50 with Bruno's, I talked to some 'dude' that didn't seem to care I was calling, I even had to say "don't you want my name or a phone number or anything?"...so 2 days later, I called to see if he actually did his job and put me on the schedule...he answered all my questions when I called, but I was nervous. This time I got a girl, who was very nice, so it was obviously not Mama Bruno answering the phone...more on that later. I asked her my questions again and she assured me I was on the schedule. I asked her very specific questions:
1. Can we bring our own cake?
2. Can we bring our own decorations?
3. Do you have at least 4 high chairs because there will be kids coming?
4. Can each individual person or family buy their own dinner because on your website it states, you can pay $11.95 per head or order individual items off the menu...? I explained to her basically that I have no money to have a party, so I need to make sure each person can pay their own way!
All these questions were answered with "not a problem at all"...
UNTIL THE 45 PEOPLE ARE AT BRUNO'S ALL SITTING WAITING FOR JENNA, then it is a problem. The waitress, who didn't have a clue or look 21, says that the party has to be on one bill. I said No, I specifically asked when I made the reservation about this and was told it was ok. She said, all I can do is go and ask my manager. The manager comes up, with a smile, and says yeah I wish I knew who you talked to because we can't do that. She says it may be easier to have everyone pay $11.95 and get pizza, salad and a drink for everyone...um no, it wouldn't because again every was expecting to pay seperately...I said if not everyone in there brought cash, how do you expect to be paid?...I said, ok great I have $40, hope that covers 45 people's dinner...I said, I can't believe you cannot just seperate tickets. The best she could do was have each table be a seperate check. Mind you the major table sat 20 of the people probably. Yeah, thanks for the help, that's convenient. She pushed the $11.95 thing probably 4 times in our discussion too...HOW DOES THAT HELP?
Let's back up, when my mom and I got to Bruno's with the decorations and cake, we had to "waita 5a meenits"...so we wait, people are confused where are party is going to be seated, then some random girl walks by and says "they're upstairs"...which is thru a back hallway with leaks on the floor that have been covered up with pizza boxes...up stairs with NO light at the bottom to see where to step and there was a curved narrow step that could have killed someone...up creaky stairs into a room that looked ok to start with...just missing door handles, crusts of food on the floor probably from the previous nights partiers...and the bathroom had a closed up shower in it (just sayin)...so one question they did not ask me when I called is if everyone in our party could make it up narrow dark scary stairs...good thing we had no one in a wheelchair...the person who just had a knee replacement couldn't come, she would have never made it up the stairs, no joke...so with 8 minutes until Jenna is arriving...I'm crying...I'm so pissed off my vision was blurry...and when I get so mad, I cry...how embarrasing to number one not have the money to throw a party to begin with, but now the waitresses are telling people how the bills are going to be divided...I felt like such an ass, and it wasn't my fault. The other dumb waitress comes up to me, while I'm crying and says "Does everyone have their drinks?"...if I had it in me, I would have punched her in the face, but I just said "I don't know, you are the waitress." We had 2 waitresses for 45 people, yeah , that's not good. I ordered a pitcher of beer and I think after a half hour, about the time I'd forgotten I even ordered it, she comes at me with the pitcher and says "did you order a pitcher?"...I said "a half hour ago, thanks."
So Jenna comes in while I'm crying, and my aunt is telling me it'll all be ok, we'll all figure it out...I'm like oh, Jenna's here...I just back up so she can come into the room and everyone shouts "surprise"...Jenna gets this look on her face that was priceless, looks me dead in the eyes...then sees her best friend, Stacey, who drove from Michigan to be there, and Jenna starts to cry. Now, I cry cuz I'm happy seeing Jenna happy.
I believe everyone got fed somehow and I saw some smiles...I know the bill got paid...not sure exactly how that happened, I just threw in my $40 and said that's all I have...Ken, Bill and Delbert (all very nice guys) went down stairs to square up their table's bill and got hell from the cashier bitch for not just ordering on 3 seperate tickets????!! WHAT THE FUCK? YOU WOULDN'T LET US YOU DUMB OLD GREY HAIRED BITCH! To make matters worse, the customer lady behind them in the cashier's line I guess said something like "couldn't you guys have figured this out , this doesn't seem hard?"...Ken was FUMING...and I don't blaim him one bit, I would at this point probably went the fuck off, but I was upstairs...tending to Maggie and making sure my hubby got a piece of chocolate cake:)
Not until this morning, did I realize that $11.95 per person would have been WAY more than what we all paid last night on our 4 itemized not-so-individual bills...with sandwiches, pastas, garlic breads, pizzas, salad and alcohol...15% gratuity added...the bill was like $270...$11.95 for 45 people..well you do the math. If you've read my previous blogs, you and I both know I suck at math! So now, what do I do with this anger. I will never have a party at Bruno's again, I will never order a pizza from there again, and I'm still very mad...do I write them a letter? Would they even care? Probably not, cuz their business was booming despite their crappy attitudes, bad service and health department regulation breaking pizza boxes covering the leaks all over the floor...people come from all over to go to Bruno's I guess, domers come there after the games...so my little letter about our pathetic don't-gots-no-money ass won't do a damn thing.
AND IF ANYONE LEFT A TIP LAST NIGHT NOT KNOWING THE 15% NOT DESERVED-GRATUITY WAS ADDED IN OUR BILL, I'LL HUNT YOU DOWN AND PUNCH YOU...well no, I won't but I hope God will bless you with getting that money back somehow...ugh